You should call our dedicated terminal help desk.  If they can't resolve your problem for you, a new terminal will be sent to you by overnight delivery and the old terminal will be picked up.  If you enrolled in the Merchant Advantage program this services is absolutely free!

Any retail "brick and mortar" type business not currently processing with Total Merchant Services.  Restaurant,  medical office, hair salon, clothing store and furniture store are just a few examples.  Internet or mail order merchants are not eligible for a free terminal.

...why does TMS give away terminals when everyone else sells or leases terminals?

TMS is interested in gaining your long term business.  Unlike many of our competitors looking for an immediate pay day, we consider the cost of providing free equipment an investment in our future business relationship.  The same policy is used by many  of the best cellular telephone services and satellite TV systems.

The terminal is very user friendly and you will be able to use it immediately upon receipt  Our terminal help desk will contact you to schedule a brief training session on the terminal as soon as your account is approved.  You can call our toll free terminal help desk at any time if you have any questions or need assistance.

If you cancel you must return the free equipment to us.